Refund Policy

1. Digital services

VenturePadi provides digital business services, including premium capabilities, credits and document generation. Because these services may be delivered or consumed immediately, refund eligibility depends on the circumstances of the transaction.

2. VenturePadi Credits

Credits may be required to complete certain premium actions. A credit is considered consumed when the requested eligible action has been successfully completed by VenturePadi.

Credits that have already been validly consumed are generally non-refundable because the associated digital service has already been supplied.

An unused credit balance is not cash, a bank deposit or electronic money and cannot ordinarily be withdrawn as cash.

3. When we may consider a refund

A refund or other appropriate correction may be considered where:

• you were charged more than once for the same transaction due to a payment or system error;
• payment was successfully taken but the corresponding purchased service or credits were not provided;
• VenturePadi deducted credits for a premium action that failed and the service was not delivered;
• an incorrect charge resulted from a verified VenturePadi system error; or
• a refund is otherwise required by applicable law.

4. Situations generally not eligible for refund

Subject to applicable law, refunds will generally not be provided merely because:

• you changed your mind after a digital service was successfully supplied;
• credits were validly consumed to generate, finalise or provide a premium document or other service;
• you entered incorrect information into a document;
• you no longer require a successfully delivered document or service;
• you failed to review a purchase, document or transaction before confirming it; or
• access was restricted because of fraud, abuse or a material breach of our Terms.

5. Failed premium actions

Where a premium action fails before the requested service is successfully delivered, VenturePadi may restore the affected credits rather than issue a cash refund where appropriate.

Credit restoration is not an admission of liability and may be subject to verification of the failed transaction.

6. Duplicate or erroneous payments

If you believe you were charged twice or charged an incorrect amount, contact us with sufficient transaction information to allow us to investigate.

Where a duplicate or erroneous charge is verified, we may reverse the charge, issue a refund, restore credits or apply another appropriate correction depending on the circumstances.

7. How to request a refund

Refund requests should be submitted through the official VenturePadi support or contact channels and should include enough information to identify the transaction.

We may request information such as the account email, transaction reference, purchase date, amount and a description of the problem. You should not send complete payment-card details to VenturePadi support.

8. Review of requests

Refund requests may be reviewed against VenturePadi account records, payment records, credit activity and service-delivery records.

Approval of one refund does not create an automatic entitlement to refunds for other transactions.

9. Refund processing

Where a cash refund is approved, it will ordinarily be returned through an appropriate supported payment method. Processing time may depend on the payment provider, bank or other financial institution involved.

10. Statutory rights

Nothing in this Refund Policy is intended to remove or limit a right or remedy that cannot lawfully be excluded under applicable law.

11. Contact

Questions or refund requests may be submitted through the official contact channels published on VenturePadi.

Operator: Dice Continental Ltd